How do you fix a black screen on a tcl roku tv

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TCL No Backlight, Black Screen, Flashlight Test Good, Menu Sounds Good

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Previous Next Sort by votes. May 16, 1 1 10 0. It goes black screen and is very difficult to get out of it. Sounds can be heard and resetting sometimes returns the picture but not consistently. Here is a short video of the issue. Reactions: China sux. Jul 14, 1 1 10 0.

Just had my TCL 55' screen go black have sound tried all the procedures to fix to include reset button.Is your Roku device not working? Roku currently has one of the latter, with HBO Max missing right nowand no real workarounds possible.

But things can change quickly in streaming when money is involved! And, like any modern electronic and mobile device, the Roku players are not without their problems. Disclaimer: Not every Roku device will face these problems, and in fact, it is more than likely that you will not come across any of the issues listed below at all. As often happens with new devices, you may have some difficulty getting the remote to connect, or have issues with the connection dropping. A pair of fresh batteries is definitely recommended before any further troubleshooting.

If you find the connection to drop frequently, try clearing the settings and re-pairing the remote again. To do so:. Heavy congestion of wireless networks in your area, such as in a residential location, may be causing some interference as well. To find a channel that is traffic free, use an app like Wi-Fi Analyzer if you have an Android device that can be downloaded from the Google Play Store. Channels 1,6, or 11 are recommended, as they have no overlapping frequencies.

Check the user manual of your Wi-Fi router to find out how to change the channel. The Roku Stick comes with a regular IR remote which requires line of sight to function. Looking for even more ways to fix your Roku remote? Check out our Roku Remote troubleshooting guide.

The issue generally seems to be caused by the wrong setting being enabled by default. The audio settings can be found by going to Settings — Audio. The flashing red light means that the device is not receiving enough power. If the device is plugged into a surge protector or power strip, try plugging it directly into a wall outlet to see if that works.

If it does, you will need to replace the power strip with a new one. Of course, make sure that you are using only the power cord and adapter that were provided with the device. In case the LED light is solid, that means that the device is overheating. Power off the device, and let it cool down for a while before rebooting it. Many users have come across the above error message when trying to enable 4K for the first time.

If the port is HDCP 2. Even using a cable longer than 15 feet might cause issues but this is more rare. In these cases, the best way to fix your Roku problems is to try and reset your Roku. This method works only if you can still navigate the menus in your Roku.I switched inputs and cable and still green. This was going on for about a week when a google search found this article. Thanks to All.

Frank T. View solution in original post. Hello and thanks for the response. A different port on the same TV changed nothing.

I attached it to a different TV and while I unfortunately had to reactivate the unit and re-update the channels, etc. The first TV with the green screen is an older flatscreen, and I just now noticed that I can't stream things on it from an AppleTV, though the menu still functions.

TCL No Backlight, Black Screen, Flashlight Test Good, Menu Sounds Good

At some point today a notice came up mentioning an HDCP compatibility problem. That seems a bit odd—moving your device to another TV should not require you to link your device to your account and set it up again, unless you factory reset the device.

I just reconnected it to the problem TV - If connected to power while stick is in TV, or after doing a one touch reset, I get the jumping ROKU letters for a few moments, then the green screen. I tried to figure out how old the TV is when it was released but couldn't find anything online. When a device works on one TV but not another, and when more than one device has problems on the TV, that kind of eliminates the devices as the problem, unfortunately.

It does seem that the device is not the issue. Just not sure if the TV has a glitch or the internet streaming protocol has changed rendering the TV "unstreamable" because of its age this seems more likely to me. It's simply the video and audio conduit between the player and the display. Just a little followup. The AppleTV still functions with full menu and can stream YouTube videos though currently not Prime videosso it seems very odd that the ROKU device won't even give access to the main screen or menu, just a dead green screen.

I guess the questions remaining are why was this TV working with these devices previously, and how and why was this change made now.We unplugged and plugged back in, we used the so called factory reset hit the home button 5 times, up arrow once, rewind twice and forward twice we can tell it rebooted but nothing changed. When unplugged and plugged back in the screen showed the red roku background for a split second but it was out immediately, it was more like a flash.

This Tv is only 4 months old. I submitted the problem on the roku website with a copy of my receipt, they say expect a response within 48 hours. I purchased it at Nebraska furniture in Dallas, Tx area. I'd suggest starting there to see what options or suggestions they can provide.

Each Roku TV manufacturer provides direct support and warranty or repair services for their products running the Roku OS. View solution in original post. Bought my TV in it's nice but last year I noticed it was flashing black screen then go to normal and now it's just gone a shade of black. I've factory reset it did no good. You'll want to contact your Roku TV manufacturer for more help with that type of issue. I was wondering if your tv problem is fixed by now since I have the same exact problem with mine.

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It would be a great share of your experience since me and my Tv is in the parts unknown if the world to get support. Shady TCL55s I have the same problem, changed out tCon angel and power panel.

Have you tried contacting TCL support yet to inquire further? That is kind of my point they are claiming it is not an issue they hear about often which is clearly not true. TV sets are expected to function well past one or two years, Roku has an excellent product and really needs to set a much higher standard for the companies that they license their product to. Roku Community. Sign In Help. Learn more about using your Roku TV, locate help resources, and share your experience. Turn on suggestions.

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.Televisions made by the Chinese multinational electronics company, TCL. Marlon Manyweather. Posted: January 3. I can hear all the noises he tv makes. Someone please HELP me! March 20 by John doe. April 12 by demarcus80williams. April 14 by A B. Used to go to a green screen and now it is black and you have to totally shut the TV off to get a screen back. So not happy with this soundbar.

Nothing but problems since I got it for a Christmas gift for my husband. April 15 by 70cutlass. A B I have the exact model tv as well as you. My tv went out yesterday. Did you get your tv to work? April 19 by Sonya Collins. Show 88 more comments. Then us a flashlight and shine it at an angle against the screen see if you can make out shapes silhouettes etc.

If so you know that your backlight is not working. This may require replacing the LCD strips inside the panel or a new power board. You will have to remove the back from your TV and check the power board with a multimeter Post some good images of all of your boards with your question so we an see what you see. Adding images to an existing question. If you cannot see anything triple check then it is possible that this is a bad main board or a bad t-con board as wella s the panel unlikely but possible.

Of course before all of this. Unplug your TV, unplug all devices that are plugged into your TV and then hold the power button down for about a minute or so. See if that resolved it since a bad cable box can sometimes cause a dark screen as well. Hey, I am also having the same issue, I tried shining the light in a darkened room and can see shape silhouettes.

How do I know whether its the LCD strips or the power board? April 25 by John Ng'ang'a. September 28 by Mya Sings-Stuff. Posted: April If it is not 12 months old yet, make a claim for a manufacturer's warranty repair or replacement. Check the warranty statement that should have come with the TV or look in the user manual for it how to do this. How do I know whether its the LCD strips or the power board.

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You may have to find out where the power is coming from for the LED strips, the power board or the mainboard, by finding the cable coming from the panel. There won't be too many wires in it 4? Then measure the voltage at a suitable connection point. Sorry about the vague answer but as a DIY repair, testing the power board and the power to the LED strips is the only way to move forward on this.Due to the recent developments with the COVID pandemic, we have implemented strict measures to protect the community at large and our employees alike.

Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail.

We greatly appreciate your patience during this time. If you don't find what you need, there are additional picture and sound settings in the settings menu. In most cases, the setting changes you make apply only to the input you are using, antenna TV, and each separate HDMI input. The AV inputs have their own settings that the TV remembers when you return to those inputs. Additionally, the TV also remembers the settings that you specify while viewing streaming content.

Tip : You don't have to go to the settings menu first -- you can display an input's option's menu and adjust its settings whenever you are watching the input by pressing. Tip : When you highlight a setting, the header text explains the effect of its current value. When you begin to adjust a setting, the other options are hidden so you can see more of the screen.

Even though the other settings are hidden, you can move the highlight up or down to adjust the other settings. Tip : To dismiss the options menu, just wait a few seconds without pressing any buttons. Tip : To dismiss the advanced picture settings menu, just wait a few seconds without pressing any buttons.

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Or press asterisk button again to dismiss the menu immediately. Please try another search or type in your model number.

How to get your screen fix for a 32 in tcl roku tv

Use the settings menu to adjust overall TV settings. Tip : You can adjust the following overall TV picture settings from the settings screen: TV brightness - if the lighting level in your TV room changes, use this setting to help provide a better viewing experience; set it to darker for a darker room, and brighter for a brighter room.

Choose among normal and four other settings to make the overall picture brighter or darker. So that you don't have to make this type of change for each TV input one at a time.

This setting increases or decreases the TV's general brightness across all TV inputs. Additionally, the setting is identical to the TV brightness setting you can access in the options menu while watching a program. Settings per input - This section of options lists each TV input. Select an input to switch to that input. The options menu for each TV input provides settings for controlling the appearance of the picture and the quality of the audio. You'll notice the changes you make right away in picture appearance or audio quality.

TV brightness - affects the overall brightness of the picture. Picture mode - Provides pictures presets for various viewing preferences. This setting applies to the currently-selected input only.Televisions made by the Chinese multinational electronics company, TCL. Ken Scott kzoomarine. Clicks are audible when adjusting the volume or navigating the menu.

Flashlight test does show the menu. Is this most likely a panel issue or an LED strip issue? If one LED strip goes out does it deactive the rest? I do not feel so comfortable about replacing the LED strips after watching a youtube video…hoping its not that.

I have the same issue 55s, no voltage at the LED out put, connected and disconnected. I have my 12v on the main board connector. Going to order a new one out of a damaged set to try. Go figure. Any one find out anything please email me. January 28 by William Garrett.

We have the same problem with a 14 month old 55 again TCL could not care less about our issue! February 21 by Irene coxon. February 26 by tevinlevi. March 5 by brenda Show 24 more comments.

James Jackson. I am repair tech. From the troubleshooting you have strong chance you have LEDs bad. This model is easier than most to change LEDs. There is 2 version of LED strips. Do not order by model number alone. Good luck. I have a tcl 55 s made in march with same problems.

I ordered the total repair kit with all three boards from shop jimmy and that didn't work so now I'm sure it is bad led strip. Hate to spend much more money on it.

Did not last 2 years. It appears tcl leds don't last. I won't buy another tcl. January 31 by bd moore.

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